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	<title>Fair IT - Fair Business</title>
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	<link>http://fairit.wordpress.com</link>
	<description>Fair Facts and Opinions on IT and How to Align it with Business</description>
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		<title>Fair IT - Fair Business</title>
		<link>http://fairit.wordpress.com</link>
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		<item>
		<title>Multipurpose standard &#8211; ISO/IEC 20000</title>
		<link>http://fairit.wordpress.com/2010/05/19/multipurpose-standard-isoiec-20000/</link>
		<comments>http://fairit.wordpress.com/2010/05/19/multipurpose-standard-isoiec-20000/#comments</comments>
		<pubDate>Wed, 19 May 2010 07:16:18 +0000</pubDate>
		<dc:creator>Erkki Viitanen</dc:creator>
				<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[Standards]]></category>
		<category><![CDATA[benchmarking]]></category>
		<category><![CDATA[ISO/IEC 20000]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=65</guid>
		<description><![CDATA[  The IT Service Management standard ISO/IEC 20000 has now been in use for nearly half a decade and we should by now have some idea about its usefuleness. As the statistics show (www.isoiec20000certification.com) , there are globally 515 ISO/IEC 20000 certified organizations at the writing of this. From the ISO/IEC point of view, the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=65&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">ekku</media:title>
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		<item>
		<title>Technology and happiness</title>
		<link>http://fairit.wordpress.com/2010/05/12/technology-and-happiness/</link>
		<comments>http://fairit.wordpress.com/2010/05/12/technology-and-happiness/#comments</comments>
		<pubDate>Wed, 12 May 2010 18:10:00 +0000</pubDate>
		<dc:creator>Erkki Viitanen</dc:creator>
				<category><![CDATA[IT and Society]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=60</guid>
		<description><![CDATA[I just read an interesting article by BBC about technology and happiness (http://news.bbc.co.uk/2/hi/technology/10108551.stm). It states, for example, that ”Access to communication devices was found to be the most valued”. Without thinking any further, I made a remark about this to my wife. ”No”, was her response. ”I don’t like or use any modern technology”. How [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=60&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/05/12/technology-and-happiness/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">ekku</media:title>
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		<item>
		<title>Greek Tragedy</title>
		<link>http://fairit.wordpress.com/2010/05/07/greek-tragedy/</link>
		<comments>http://fairit.wordpress.com/2010/05/07/greek-tragedy/#comments</comments>
		<pubDate>Fri, 07 May 2010 05:39:25 +0000</pubDate>
		<dc:creator>Erkki Viitanen</dc:creator>
				<category><![CDATA[Governance]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=57</guid>
		<description><![CDATA[We all know what is happening in Europe at the moment with regard to Greece. How did things get to this? Did they really not care about their economy? In my view, this all is an example of bad governance. There was not enough transparency and maybe honesty about how things really were. Besides basting [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=57&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/05/07/greek-tragedy/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">ekku</media:title>
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		<title>Standard IT</title>
		<link>http://fairit.wordpress.com/2010/05/03/standard-it/</link>
		<comments>http://fairit.wordpress.com/2010/05/03/standard-it/#comments</comments>
		<pubDate>Mon, 03 May 2010 09:04:00 +0000</pubDate>
		<dc:creator>Erkki Viitanen</dc:creator>
				<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[Standards]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[ISO]]></category>
		<category><![CDATA[ITIL]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=55</guid>
		<description><![CDATA[In the earlier blog post on Domain Modeling for IT Management, Matti Mäenpää strongly promotes the use of UML (Unified Modeling Language) for information modeling. Did you know, that UML is defined in ISO/IEC 19501 standard? It is a standardized way for information modeling making it easier for people from different backgrounds to communicate with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=55&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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			<media:title type="html">ekku</media:title>
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		<title>eBill</title>
		<link>http://fairit.wordpress.com/2010/04/26/ebill/</link>
		<comments>http://fairit.wordpress.com/2010/04/26/ebill/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 10:22:21 +0000</pubDate>
		<dc:creator>Erkki Viitanen</dc:creator>
				<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[IT and Society]]></category>
		<category><![CDATA[billing]]></category>
		<category><![CDATA[eBill]]></category>
		<category><![CDATA[processes]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=53</guid>
		<description><![CDATA[The use of eBilling has been promoted for at least the past ten yers. Why isn&#8217;t it then more popular than it is? I had a most frustrating experience today with eBilling. I had forgotten to pay my son&#8217;s phone bill of March. The simple reason for forgetting it was, that I didn&#8217;t notice it [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=53&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/04/26/ebill/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">ekku</media:title>
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		<item>
		<title>Take the Opportunity of Meeting Online</title>
		<link>http://fairit.wordpress.com/2010/04/21/take-the-opportunity-of-meeting-online/</link>
		<comments>http://fairit.wordpress.com/2010/04/21/take-the-opportunity-of-meeting-online/#comments</comments>
		<pubDate>Wed, 21 Apr 2010 08:49:46 +0000</pubDate>
		<dc:creator>Maria Kankkunen</dc:creator>
				<category><![CDATA[IT and Society]]></category>
		<category><![CDATA[video meeting]]></category>
		<category><![CDATA[virtual collaboration]]></category>
		<category><![CDATA[web conferencing]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=40</guid>
		<description><![CDATA[Recent travel chaos originated from the Eyjafjöll volcano in Iceland has really shown the power of the globalization. Almost 100 000 flights already have been cancelled in Europe. Thousands of busy business travelers have missed their face-to-face meetings with customers, colleagues and suppliers. I see that this unique situation is not only bad. Nature has [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=40&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/04/21/take-the-opportunity-of-meeting-online/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
	
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			<media:title type="html">mape66</media:title>
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		<title>Service Oriented Society</title>
		<link>http://fairit.wordpress.com/2010/04/21/service-oriented-society/</link>
		<comments>http://fairit.wordpress.com/2010/04/21/service-oriented-society/#comments</comments>
		<pubDate>Wed, 21 Apr 2010 08:13:29 +0000</pubDate>
		<dc:creator>Erkki Viitanen</dc:creator>
				<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[IT and Society]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[aging population]]></category>
		<category><![CDATA[service catalogue]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=37</guid>
		<description><![CDATA[Here in Finland we are moving slowly but steadily towards a society which could be described as a service oriented society. The focus from 60’s to 90’s was on production of goods. During the coming 20 years the focus will increasingly shift to delivery of services. This, in fact, has already started. Think about Nokia [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=37&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/04/21/service-oriented-society/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">ekku</media:title>
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		<item>
		<title>IT People and Business Cases</title>
		<link>http://fairit.wordpress.com/2010/04/20/it-people-and-business-cases/</link>
		<comments>http://fairit.wordpress.com/2010/04/20/it-people-and-business-cases/#comments</comments>
		<pubDate>Tue, 20 Apr 2010 20:00:20 +0000</pubDate>
		<dc:creator>Matti Mäenpää</dc:creator>
				<category><![CDATA[Portfolio Management]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[business case]]></category>
		<category><![CDATA[IT project]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/2010/04/20/it-people-and-business-cases/</guid>
		<description><![CDATA[How hard can it be to create a business case for an IT project &#8211; or even a high-level business justification? Today I was participating an info-sharing session of a new project, which is to replace some existing tool with &#8220;a better one&#8221;. I heard no reasoning for why this project exists in terms of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=33&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/04/20/it-people-and-business-cases/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">fairit</media:title>
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		<title>Domain Modeling for IT Management</title>
		<link>http://fairit.wordpress.com/2010/04/15/information-modeling-for-it-management-part-1/</link>
		<comments>http://fairit.wordpress.com/2010/04/15/information-modeling-for-it-management-part-1/#comments</comments>
		<pubDate>Thu, 15 Apr 2010 16:22:36 +0000</pubDate>
		<dc:creator>Matti Mäenpää</dc:creator>
				<category><![CDATA[Information Modeling]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Modeling]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=7</guid>
		<description><![CDATA[Application developers use UML a lot when when discussing with people about new concepts. We should use it more on IT management &#38; operations side as well in order to be more exact and succeed better in communication. I find it quite inefficient to try to understand other people&#8217;s documents/slides when they have just once [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=7&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/04/15/information-modeling-for-it-management-part-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">fairit</media:title>
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			<media:title type="html">A</media:title>
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		<title>No technical details, please!</title>
		<link>http://fairit.wordpress.com/2010/04/14/no-technical-details-please/</link>
		<comments>http://fairit.wordpress.com/2010/04/14/no-technical-details-please/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 07:20:09 +0000</pubDate>
		<dc:creator>Erkki Viitanen</dc:creator>
				<category><![CDATA[Business - IT Alignment]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[alignment]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[ITSM]]></category>

		<guid isPermaLink="false">http://fairit.wordpress.com/?p=8</guid>
		<description><![CDATA[Years ago when I was working as an IT Manager in the United Nations, I had an outstanding supervisor. When I started my employment, he asked me simply to ”make IT work” as it was in a bad shape with a constant flow of incidents and problems. In the beginning, I was reporting to him [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fairit.wordpress.com&amp;blog=13092616&amp;post=8&amp;subd=fairit&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://fairit.wordpress.com/2010/04/14/no-technical-details-please/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">ekku</media:title>
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